Privacy Policy

Introduction

North Woodbridge Veterinary Hospital ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or our veterinary hospital.

Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Pet Information: Pet name, species, breed, age, sex, and medical history
• Appointment Information: Appointment requests, scheduling preferences, and reason for visit
• Financial Information: Payment card details (processed securely through our payment provider)
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website

How We Use Your Information

We use the information we collect to:

• Provide veterinary care and services to your pet
• Schedule and manage appointments
• Communicate with you about your pet's health and care
• Process payments for services rendered
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with legal and regulatory requirements

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices
• Encryption of sensitive data during transmission

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your consent or at your direction
• To veterinary specialists or emergency clinics when referral is necessary for your pet's care
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our clients and patients

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Your Rights

Under applicable Canadian privacy legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for certain uses of your information

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

North Woodbridge Veterinary Hospital
10501 Weston Road, Unit 3
Woodbridge, Vaughan, Ontario L4H 4G8
Phone: 905.553.9000
Fax: 905.553.4033